Store Policy

1. General

1.1 - This website and all its content are the property of La Botanique and may not be used by third parties without permission.

1.2 - All La Botanique products are crafted with a handmade aspect, which may result in slight variations or minor imperfections compared to product photos. La Botanique will assess whether a product meets our quality standards for sale. We understand and respect that customers may have different perceptions of what is considered "too flawed." If you believe your product is unacceptable, please refer to Chapter 2: Returns & Refunds.

2 Returns & Refunds

2.1 - Once payment has been received and your order has been processed, cancellation is no longer possible.

2.2 - To return or exchange a product, please contact La Botanique’s customer service at info@labotanique.nl. Make sure to include your order number. You will receive a return form and return shipping address. The return form must be included in the return shipment for La Botanique to process the return.

2.3 - Wearable items can be returned or exchanged within 14 days of delivery if:

✿ The original labels are still attached.

✿ There are no signs of damage, wear, or tear caused by the customer.

2.4 - All other items can be returned or exchanged within 14 days of delivery if:

✿ The product is in its original packaging.

✿ There are no signs of damage, wear, or tear caused by the customer.

2.5 - La Botanique will assess whether a full refund is justified upon receiving the returned product. Possible outcomes include:

✿ Full refund

✿ Partial refund

✿ Exchange

✿ Store credit

✿ Discount code for a future order

2.6 - In the case of a full refund, La Botanique will reimburse the product cost and the initial shipping fee within 10 working days.

2.7 - Return shipping costs, additional import fees, and any other expenses incurred by the buyer after purchase will not be refunded.

3 Shipping

3.1 - Shipping costs are the responsibility of the buyer and vary based on destination and product type.

3.2 - La Botanique does not offer free shipping.

3.3 - Orders will be processed within 10 working days.

3.4 - Orders will not be shipped until payment is completed.

3.5 - Estimated shipping times follow DHL’s delivery schedules.

3.6 - La Botanique is not responsible for any additional charges upon delivery, such as import taxes or customs duties.

3.7 - La Botanique uses the following shipping methods:

✿ Tracked mailbox packages (domestic only)

✿ Tracked standard packages

✿ Tracked insured packages

La Botanique determines the appropriate shipping method for each product. Customers will receive tracking information once the order is fully processed.

3.8 - Return shipping is at the customer’s expense. Customers may choose any shipping carrier for returns. Please refer to Chapter 2: Returns & Refunds for further instructions.

4 Payment

4.1 - La Botanique accepts the following payment methods:

✿ Credit/Debit Cards

✿ iDEAL

✿ PayPal

4.2 - Orders will not be shipped until payment has been successfully completed.

4.3 - If there is an issue with your payment, La Botanique will contact you via email to resolve the matter.