Shipping Policy

Shipping Partner

All orders are shipped via PostNL or DHL, depending on the most cost-effective option, carefully selected to ensure the best value for you.

For international shipments, PostNL will hand your package over to the local delivery service in your destination country for final delivery.

Delivery Times

Delivery times vary depending on your location.

Estimated delivery times:

✿ The Netherlands: 1–2 working days

✿ Within Europe: 2–15 working days

✿ Outside Europe: Up to 25 working days

Please note that these delivery times exclude processing time.
We require up to five working days to process your order. This may take longer during public holidays.

Please note: Delivery times do not apply to pre-orders. For pre-ordered items, an estimated shipping window will be clearly communicated at the time of purchase.

For any questions or issues regarding delivery times, please contact us via the contact form on our website or email us directly at info@labotanique.nl.

Shipping Rates

Shipping costs vary by destination. Below are our current shipping rates as of 2025:

Within The Netherlands:

✿ DHL: €6.45

✿ PostNL: €6.95

Within Europe:

✿ Belgium: €11.90

✿ France, Germany, Italy (excl. San Marino & Vatican City), Monaco & Spain: €12.25

✿ Luxembourg: €12.50

✿ Austria, Denmark (excl. Faroe Islands & Greenland) & Portugal: €14.50

✿ Poland: €16.75

✿ Czechia, Estonia, Hungary, Ireland, Latvia, Lithuania, Sweden & United Kingdom*: €19.50

✿ Croatia, Finland & Slovakia: €20.50

✿ Norway, Romania, Slovenia & Switzerland: €26.20

✿ Bulgaria: €30.00

Other European countries - Excluding Russia:

✿ €21.00

All other countries:

✿ €30.00 - €40.00*

*Please note: Import taxes and duties may apply depending on your country's regulations and are not included in the shipping cost. These charges are the responsibility of the recipient.

Return & Exchange Policy

Cancellation

Once payment has been received and your order has been processed, cancellations are no longer possible.

Returns & Exchanges

If you ordered the wrong size, received a flawed product, or are otherwise unsatisfied, please contact us within 14 days of receiving your order via the contact page or email info@labotanique.nl.
Be sure to include your order number and a detailed description of the issue.

If we approve the return, we will email you a return form. Please complete this form and include it in your return shipment. Also, indicate whether you would like a return or an exchange.

Return shipping costs are the responsibility of the customer.

✿ We do not refund import or customs charges.

✿ Upon an approved return, we will refund the product cost and initial shipping costs.

Return Conditions

✿ Products must be in their original packaging or have labels still attached (depending on the product type).

✿ Returned items must be unused and undamaged.

✿ Please allow up to 10 working days for us to process and review your return.